Cookie statement

We will keep this simple, because our approach is simple: we do not track you with cookies on therapages.com.

We do not use tracking or advertising cookies, we do not build a profile of you, and we do not sell or share your data. Our website analytics are cookie-free and anonymous. The only things we store on your device are what is needed to keep you logged in, if you choose to create an account, and to support a conversation, if you choose to start one with our live chat.

This statement explains what that means in a little more detail. It covers therapages.com, this website. The websites we build for therapists are separate, and we cover those briefly at the end.

What cookies and similar technologies are

A cookie is a small text file that a website saves on your device to remember things between pages or visits. There are also similar technologies, such as browser storage, that do a comparable job. Privacy law treats them the same way, so where we say “cookies” below, we mean both.

therapages.com

Analytics, without cookies

We like to understand how our website is being used, for example which pages are most popular, so we can keep improving it. We do this with Umami, a privacy-first analytics tool.

Umami does not use cookies and does not collect personal information about you. It produces anonymous, aggregate figures only. It does not follow you around the web, it does not build a profile of you, and it is not connected to any advertising. Your analytics data is processed within the European Union.

Even though this is anonymous, you can switch it off at any time — see the opt-out control further down this page.

Live chat, only if you start a conversation

We use Crisp to offer live chat support on therapages.com. The chat widget is configured in “Total Privacy” mode, which means it does not set any cookie or store anything on your device when the page loads. A cookie is only created if you choose to open the chat and start a conversation, so that your messages can be kept together across the visit.

Keeping you logged in, only if you sign up

If you create an account or log in, we use a service called Outseta to handle sign-up, login and billing. To keep you logged in as you move between pages, Outseta saves a secure token in your browser’s storage.

This is strictly necessary for logging in to work. It is only set once you choose to sign up or log in, it is not used to track you, and it is not used for advertising.

Security and performance

Our website is delivered through Cloudflare, which may set a strictly necessary cookie to keep the site secure and running smoothly, for example to tell genuine visitors apart from automated bots. This does not track you and does not collect personal information about you.

Advertising

We do not currently use any advertising or marketing cookies. If that ever changes, for example if we decide to run ads, we will ask for your consent first and update this page before any such cookies are set.

Websites we build for therapists

The websites we build for our clients are separate from therapages.com. We design them to use as little storage as possible, but each one is set up individually, and a therapist may add their own integrations. For details about a specific therapist’s website, please see the cookie or privacy notice on that website.

Your controls

To opt out of our analytics, use the control below. It applies to this browser only.

You can also manage or delete cookies through your browser settings. For a general guide, see aboutcookies.org. Please note that blocking strictly necessary storage may stop you being able to log in.

Changes to this statement

We may update this statement from time to time, to reflect changes in the technology we use or in the law. When we do, we will update the date at the top.

Contact

If you have any questions about this statement, please get in touch through our contact page.